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FAQ

  • What is your return policy?
    Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.
  • Can I exchange my piece for a different size?
    All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
  • Can I cancel or change my order?
    All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!
  • Can I make any customisations to the frame for a small fee?
    Unfortunately we are unable to make any customisations at this time.
  • What are your frames made from?
    All of our frames are made from wood and hand assembled.
  • Do you use glass or acrylic for your framed art?
    We use a thick sheet of UV-blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.
  • When will my order arrive?
    Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things.
  • Do you include any payment information on the package?
    No, we do not include an invoice with your order, just a branded packing slip. The invoice is sent by email. Our fine art prints make great gifts.
  • My print arrived damaged. What should I do?
    On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to info@volwild.com so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage
  • My order is lost, what should I do?
    If your order has been marked as delivered but you have not received it please let us know by emailing info@volwild.com and we will track it down.
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